Shipments and returns
Packages are usually shipped within 2 days after receipt of payment and are shipped via EMS with tracking and deposit without signature. Whatever your shipping choice, we will provide you with a link to track your package online.
Delivery costs include handling and packing costs as well as shipping costs. Handling fees are fixed and free. We advise you to group your items in one order. We can not group two separate orders separately. Your package will be shipped at your own charge, but special care is taken to protect fragile items.
The boxes are amply sized and your items are well protected.
Summary of our Returns Policy
- You have 14 days to return an order after receiving it.
- If you change your mind, or the product you received does not meet your expectations, please contact us before returning the item.
- Except in case of arrangements made with our agreement, return costs are your responsibility.
- Please note that exceptions may apply regarding the return of certain personalized products, hygiene products and others.
- For any questions, please contact us.