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Summary of our Returns Policy
You have 14 days to return an order after receiving it.
If you change your mind, or the product you received does not meet your expectations, please contact us before returning the item.
Except in case of arrangements made with our agreement, return costs are your responsibility.
Please note that exceptions may apply regarding the return of certain personalized products, hygiene products and others.
For any questions, please contact us.
You will find our Returns Policy in its entirety in our Terms and Conditions.
Returns instructions
If you want to return an article, send us an e-mail at support@fashionmood.org indicating your name, address, e-mail address, order number and specifying which articles are concerned, preferably using the return form.
Ship items within 14 days from the date of notification.
You are responsible for any damage to the item upon return. Therefore, we strongly recommend that you return the products properly packaged, in good condition and in the original box and packaging.
Imperatively provide us with a tracking number for the return package.
If an item is shipped from abroad, make sure it is marked "RETURNED GOODS" to avoid any customs charges. We can not be held responsible for any customs charges applied to the package.
Unless otherwise agreed, an initial value credit will be offered for use on our entire online store.
If the product or packaging is worn or damaged, we reserve the right to deduct any loss of value when refunding the product.
For any request: support@fashionmood.org
Terms and Conditions of Sale of FashionMood
Thank you for your interest in our products! You will find below the General Conditions of Sale applicable to your purchase, which aim to explain your rights. If you have any questions, do not hesitate to contact us, we will be happy to explain their operation. This part covers details such as who you buy your items from (section 1), how to place an order (section 2), prices (section 4), shipping and delivery (section 6), the right withdrawal (section 7) and guarantees (section 9). We hope your shopping will run smoothly!
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Overview
These General Conditions of Sale (the "General Terms and Conditions of Sale") apply when you ("Customer" or "you") place an order with FashionMood ("Company", "us" or "we") on fashionmood. org, (the "Website").
By accepting these General Conditions of Sale, you confirm that you are over 18 years of age or have obtained the authorization of your legal representative. You also agree to abide by these Terms and Conditions. You also confirm that you have read the information about personal data and cookies and that you agree to the use of this data in accordance with FashionMood.org's privacy policy.
We sell products in different countries, so these General Conditions of Sale are intended to apply worldwide. However, it is possible that additional laws apply depending on the country where you live. We comply with these applicable laws, and no provision of these Terms and Conditions of Sale shall be construed as limiting your rights, if the laws in question provide you with greater rights than those set forth in the terms presented herein.
By accepting these Terms and Conditions of Sale, you understand and agree that any order, purchase or transaction is exclusively between the Company and the Customer.
Orders, etc.
When you receive an order confirmation from us, this means that your order has been accepted and a purchase contract has been completed. We recommend that you keep the order confirmation for any future contact with us. We may reject an order for various reasons, for example if you provide incorrect personal data or if you have a debt non-payment liability.
Until we receive this confirmation from you, you have the option to cancel your order. In this event, we will refund any payment made by you or your credit or debit card company.
We can cancel an order in case of out of stock concerning the products ordered. We then refund any amount paid and inform you of the existence of equivalent products if they are available.
The ordered products remain our property until we have received full payment corresponding to their sale.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
You are responsible for all purchases made with your login credentials. So be sure to keep your login credentials secret and prevent unauthorized access. Do not hesitate to contact us if you suspect an unauthorized person has obtained access to your login credentials.
Customer information, etc.
You are responsible for the accuracy of the personal data you provide to us.
You are responsible for all purchases made with your login credentials. So be sure to keep your login credentials secret and prevent unauthorized access. Do not hesitate to contact us if you suspect an unauthorized person has obtained access to your login credentials.
Prices, fees, etc.
The prices listed on the website apply to orders placed on the website. All prices are in the currency indicated on the website and include VAT when specified (however, depending on your country of residence, VAT may not apply to your purchase). Unless otherwise stated on the Website, the prices do not include the payment or shipping charges, which are shown separately. Also note that local charges (such as currency conversion fees, credit or debit card fees, sales taxes, duties, etc.) may apply, depending on your local regulations. country of residence. These costs are at your expense and will not be reimbursed by us.
Special offers
We may occasionally offer, for specific products, conditions more favorable than those indicated by the General Conditions of Sale, for example, with regard to the right of withdrawal or free returns. These more favorable conditions are valid only for a limited time, until the products concerned are out of stock, and can be canceled at any time. In case of withdrawal, the General Conditions of Sale will apply again in their entirety.
Shipping and delivery
Products in stock are usually provided within the time period indicated on the website. The estimated delivery time of an order is indicated in the order confirmation. In case of delay in delivery, we will inform you and continue to follow up your order. You can cancel the order if the delivery is delayed for more than 50 days after the date of shipping if you are not responsible for that delay.
Depending on the delivery method you choose, you may be asked to go to a specific delivery location to pick up the order. You must arrive there within the time indicated in the delivery notice. If you do not collect the delivery on time, additional charges may apply and the order may be returned to us at your expense. We reserve the right to cancel the order if the delivery is not recovered on time.
Right to retract
You can cancel your order by notifying us within 14 days of receipt of the ordered products. You must then inform us of your withdrawal by indicating your name, your physical address, your e-mail address, your order number as well as a description of the products subject to the withdrawal, for example by using the online form on website. You must also return to us without delay the canceled products at your expense, within 14 days of your notice of withdrawal. You are responsible for the condition of the products during their return. That's why we strongly recommend that you send them well packaged, in good condition and in their original box or packaging.
When you make a withdrawal, we refund the price you paid for it, including the shipping costs for a standard delivery (the cheapest delivery method, which means you will not be reimbursed for additional expenses resulting from the choice of an express or other delivery). However, we will deduct from the amount to be refunded any depreciation of the value of the goods, if this is due to the fact that you have handled them more than was necessary to determine their function or characteristics. Shipping costs are also refunded only if the returned products constitute an entire order, and not if you cancel only part of the order. We will nevertheless postpone until receipt of returned products or proof that they have been sent to us (delivery certificate).
Your right of withdrawal does not apply to contracts that:
relate to a service that has been fully realized, if, when placing your order, you have accepted from the beginning of the realization of the service that there would be no right of withdrawal after the completion of the service
relate to goods or a service for which the price is subject to market fluctuations which we can not control and which may occur during the period between your receipt of the canceled products and your notice of withdrawal.
property that has been manufactured to your specifications or that is clearly customized
relate to property that may rapidly deteriorate or expire
relate to property whose seal has been broken and can not be returned due to health or hygiene risks, if the seal has been broken by you
goods which, after delivery, by their nature, have been irreversibly mixed with other articles
relate to sealed audio or video recordings or sealed computer software, the seal of which has been broken by you
relate to particular issues of a newspaper or magazine
concern the digital content provided outside a tangible means, if you have explicitly accepted a delivery in this way and accepted the absence of possibility of withdrawal
relate to cultural and sporting events, or any other similar activity of leisure, food, catering, or any other similar service, as well as accommodation, transportation of goods or delivery of vehicles, where we would not be able to provide the service on a specific day or period.
Warranty and claims
Some of our products may include warranties Information regarding these warranties is provided on the website or in these Terms and Conditions. The order confirmation constitutes the guarantee certificate. Our warranty covers only the original construction defects, and therefore does not cover defects that occur during or after making changes to the function or appearance of the products, such as rebuilding, improving or any other configuration of the products.
You have the option to make claims for products that are considered defective under the applicable consumer protection legislation for a period of 2 years (or any additional period provided by applicable law) from receipt of the products. You must then inform us of your claim by indicating your name, your physical address, your e-mail address, your order number as well as a description of the products that are the subject of the claim, for example by using the online form on website. You must also make the claim as soon as possible after the discovery of the defect. Any complaint made within two months of the discovery of the defect will always be considered as registered within the given deadlines.
In the presence of defective products, we will refund you in accordance with the applicable legislation on consumer protection and will bear the cost of the return of products. We endeavor to make these refunds within 40 days of receipt of a claim and identification of the need for a refund, but this time may be longer depending on the nature of the product. We also strive to comply with the recommendations on defective products issued by national consumer protection authorities. The refund will be made with the same method of payment that you used to pay the order for the products concerned by the claim, unless otherwise agreed.
Limitation of liability
Insofar as the applicable law does not mention contrary provisions, our liability is limited to direct damages and in no case to consequential damages, such as a loss of income, etc.
Intellectual property rights
The website and its contents are owned or owned by our licensors and protected by intellectual property and marketing laws. This means that brands, company names, product names, images and graphics, site design, layout and information about products, services and other content should not be copied or used without our prior written permission.
Waiver
We reserve the right for our website to contain errors, such as errors in images or typographical errors, including errors in product descriptions or technical specifications, inaccurate prices, or incorrect information regarding the availability of a product in the stock. We are entitled to correct any obvious errors and to modify or update the information published on the website at any time.
The images on the Website are for illustrative purposes only and do not constitute a guarantee of the exact number of products that you may receive when placing an order, or the exact appearance, operation or origin of the products. products.
Amendments to the General Conditions of Sale
We may modify these Terms and Conditions at any time. We will then publish the amended Terms and Conditions of Sale on our website, which will only take effect when you have accepted them (on a new order or when visiting the website).
Applicable law and disputes
In the event of a dispute, we strive to respect any decision made by national consumer protection authorities.
Any dispute relating to the interpretation or application of these General Conditions of Sale shall be governed by and construed in accordance with the laws of the country or state in which we operate and shall be subject to the non-exclusive jurisdiction of the court of the place of our company. "Non-Exclusive Jurisdiction" means that you have the opportunity to make a claim against us in another country if the applicable law permits.
That's all ! We hope your shopping will run smoothly! These Terms and Conditions of Sale were established by FashionMood on 2017-01-13 22:45:13