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Privacy and cookies:

Protecting your privacy

At FashionMood, we protect 100% of the confidential data of our customers and visitors (yes, we are talking about you!). The members of the FashionMood team are themselves customers, and are also customers of other websites. That's why we know how important confidentiality is, and we respect it. If you have any questions about how to protect your confidential information, send us an e-mail at support@fashionmood.org

For all our services, the data controller (the company responsible for confidentiality) is FashionMood A.Ş

How we use your informations


We use your information in different ways. The table below describes this in detail: it indicates what we do and why we do it.

Your name and contact details

How we use your name and contact informations

Why?

For you to receive your orders

We need to keep and use this data to fulfill our part of the contract (we can not send you your order if we do not have your name and contact details)

Send you useful messages via SMS, e-mail or via the application (example: order updates)

We need to keep and use this data to fulfill our part of the contract (we can not send you your order if we do not have your name and contact details)

Send you information by e-mail, SMS about our new products and services

To keep you informed. We only send you information with your permission

Fraud detection and protection

To detect fraud, and protect yourself (as well as FashionMood) against them.

View FashionMood.org ads while you browse the web

So you can see our latest articles and offers

Discover what you, and other customers, like

To make sure we offer what you want and to beat the competition

 

Your date of birth

How we use your date of birth

Why?

Fraud detection and protection

To detect fraud, and protect yourself (as well as FashionMood) against them.

Your sex

How we use information about your gender

Why?

To direct you to the right category on our website

For you to arrive faster to the items you want

Your payment information

This corresponds to the security code / CVV of your card. Do not worry: we do not keep them

How we use your payment information

Why?

To accept your payments and for you to receive your refunds.

We do it in order to fulfill our part of the contract with you: we do not throw anything through the windows!

Fraud detection and protection

To detect fraud, and protect yourself (as well as FashionMood) against them.

Your contact history with us

What you communicated to us (on the phone, on our chat, on social networks, etc.)

How we use your contact history

Why?

To provide you with assistance

We do it in order to fulfill our part of the contract with you. After all, you expect us to provide you with the best possible service

Train our staff

So that, when you contact us, you receive the best possible customer service

Purchase history and saved items

What you bought and what you saved in your cart for later

How we use your purchase history and your saved items

Why?

To recommend you products

We do it in order to fulfill our part of the contract with you. If you can not put anything in your cart, you will not be able to buy anything!

To provide support and manage returns

We do it in order to fulfill our part of the contract with you

Discover what you, and other customers, like

To make sure we offer what you want and to beat the competition

Information about your phone or laptop and how you use our website and app

The information you give us when you browse our site or use our application, including your IP address, the type of device used and, if you choose to share it with us, your location information and how you use our website and our app.

How we use information about your phone or laptop and about your use of our website and app

Why?

Improve our website and set up default options for you (like language and currency)

To offer you the best shopping experience ever

Protect our website

To detect fraud, and protect you (as well as FashionMood) against them and to meet our legal obligations concerning the management of your data

Information about the accounts you link to us

What we do if you link your Twitter or Facebook account with us.

How we use the account information you link to us

Why?

To allow you to connect to our website simply and easily without having to create a specific account

To make it easier for you to use FashionMood.org and purchase the items you want!

To provide article recommendations

So you can quickly find the products you like

Your answers to polls, competitions and discounts

How we use your answers to polls, competitions and discounts

Why?

Manage polls, competitions and discounts

We do it in order to fulfill our part of the contract with you. If we can not register your participation, you cannot win!

Nothing requires you to provide us with personal information, but if you do not, you may not be able to buy from our website and it is unlikely that you will enjoy an optimal customer experience. But it is your choice, and we respect it.

Personal informations are also made anonymous and aggregated by us (so that it does not identify you) and we use it in different settings: testing our systems, research, data analysis, site improvement and application, development of new products and services, etc. We also share part of these information with third parties carefully selected by us.

Product added to wishlist
Product added to compare.